Q: CAN I KNOW MORE ABOUT THE FREE SHIPPING?
A: Sure! Upon placing your order, please allow up to 2-4 days to have your order processed then 12-20 days (not including weekends or holidays) for complimentary worldwide Free Shipping.
Q: FREE SHIPPING TAKES TOO LONG, WHAT NEXT?
A: If you would like your item (s) to get to you quicker, feel free to use one of our other shipping methods to expedite the order process. Keep in mind that the standard 2-4 days to have your order processed still applies, as our warehouses still need time to prep your order.
Q: I PUT IN THE WRONG SHIPPING ADDRESS?
A: Unfortunately we are not responsible for incorrect shipping addresses. Be sure to double check before placing your order at checkout before finalizing your order. If your shipping address is different from your billing address, be sure to enter the correct shipping address or your item will not get to you. We are not responsible for customer errors. Made a mistake? We highly recommend reaching out to the address you inputed by mistake and asking if you can retain your mail from them as we do not re-order out of pocket for you. Couldn't reach out to the address you inputed by mistake? We welcome you to re-purchase your item (s) and follow all the above steps carefully.
Q: WHY DOES SHIPPING TAKE SO LONG?
A: Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship directly to our customers. Since we don't have a brick and mortar store and instead distribute directly to you from supplier, that's what brings our price tags lower all items! That's how we get you the lowest prices! No overhead costs. No paying for our fancy stores! The downside to this however, is slightly longer shipping times. Need your trending product quicker? Just opt-in for paid express shipping and we'll get it expedited for you! Free still sounds good? Well, we promise to work our hardest to get your order out as fast as possible! Don't forget your product is coming from oversees and is a high demand product!
Q: I ORDERED TWO PRODUCTS, BUT HAVE RECEIVED ONLY ONE... WHAT'S HAPPENING?
A: Since we have a large assortment of products and suppliers that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other. Rest assured that your other items are on their way!
Q: DO YOU SHIP INTERNATIONALLY?
A: Yes! We ship worldwide to ensure every customer will enjoy his or her shopping experience with us no matter where they live! Although based in the USA, we offer the same Free Shipping outside of North America. Just a bit longer shipping times 12-20 business days.
Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information as it is used as a one-time only upon purchasing. Your credit card information is immediately purged through the standard SSL security of all major online retailers, and is not stored in our database.
Q: HOW DO I ORDER ON YOUR WEBSITE?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: DOES BILLBOARD GODDESS PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?
A: Absolutely! If you do not like the product finding damages and poor quality, please contact us immediately! We do all we can to ensure your best shopping experience and only sell high rated top trending products, with great quality. You can simply contact us and we'll get it addressed immediately! We value your opinion so much that we will even consider not selling the product anymore on our billboards because of your valued feedback! 100% money-back guarantee! Only the best for our goddesses!
Q: HOW CAN I GET IN CONTACT WITH YOU?
A: Send us an email at firstname.lastname@example.org or give us a call with any questions or concerns that you may have. One of our representatives will call you back and address your concerns.
Q: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?
A: Absolutely! We offer full refunds on orders. Please visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.